Everyone loves a picnic in the summer ☀.
Myself, Dan, my Dad and our 4 dogs went to Shaw forest for a picnic. The weather was absolutely gorgeous and the boys loved having a run about. We had lots of goodies to tuck into and the boys had a bowl of water too keep them going. It was quite quiet at Shaw so we were able to relax and just enjoy the weather. Boo decided to roll in fox poo which wasn't amusing at all and he absolutely stunk but apart from that and the boys being covered in mud, we had a fabulous afternoon.
Some of you that have me on Facebook would have seen my recent status about 'Health Care at Home' and my medication delivery. Needless to say, they are the worst company ever and have no idea how much I need my medication.
Last Thursday I was due a delivery off all my medication which comes in 3 massive boxes, between the 3 boxes I should have: white needles, green needles, sterile gloves, antiseptic wipes, epo, 50ml syringes, 20ml syringes, 10ml syringes, cartridges, smart sites, extensison lines, batteries, dressing packs, saline, alcohol solution, dressings, chlorapreps and sometimes some other bits and bobs when I need them. I should have a months supply of meds within the 3 boxes and nearer the end of the month my Mum does a stock check, where she counts up how many of each thing she has left and gives the figures to 'Health Care at Home'.
On Thursday, myself and Dan stayed in all day to wait for my delivery that never turnt up. Now that may not seem a big deal to much of you but it is to me, I could have spent that day enjoying myself and getting out there but I did not as I was expecting a delivery. Of course I don't mind staying in but when it doesn't turn up I do mind and it's a different story. Anyway, my Mum contacted them saying that my delivery of medication had not arrived in which they told us that it had not been put on the van. Oh how wonderful of them, not like I'm terminally ill and need my meds. My Mum reminded them of that too.
The manager of the company rang and said that she would get my meds to me the next day (Friday) before 12, this was decided because my Mum had appointments in the afternoon which she did not want to cancel unless she really needed to. She also said that when the delivery was just about to leave she would ring to let my Mum no so that she had an approximate time of delivery, that's what they called it anyway. My Mum didn't get that call till 6pm at night, my delivery turnt up at 8:30pm.
My Mum went through the box and not everything was there, well only the Epo and a couple of other bits and bobs. Mum emailed them saying that everything was not there and that it had only just turnt up, they said they would send another delivery on Monday after 6pm, again this time was decided so that someone was definitely in and that my Mum had done my meds by then so they wouldn't clash.
On Monday I was supposed to go to the dentist, leaving my home at 5 to 9 but they cancelled due to the Dentist being unwell. at 9:00am approximately a delivery man knocked the door with my meds and I signed for them, not knowing that they weren't supposed to be coming till 6. Mum came home and was fuming at the fact that they had delivered it at 9, luckily for them I was in, but if I was at the dentist what would have happened? My Mum said this to 'Health Care at Home' as well as the fact that everything requested and that wasn't in the previous delivery wasn't there.
My medication has to be made up each night by my Mum/Dad and it HAS to be in a sterile environment; all surfaces wiped down and scrubbed, sterile gloves and needles etc. However, 'Health Care at Home' do not seem to understand that. Mum had requested a box of small gloves, the usual ones which we have had for the past year and a half which are sterile, and they chucked un-sterile medium gloves into the box. UN-STERILE. ARE THESE PEOPLE OK.
What makes this situation worse is that she spoke to a lady at 'Health Care at Home' who said she would personally pack the delivery box so how could anything be wrong or missing? She explained this to them in which they replied saying "Delivery this morning was a back order, meaning one of previous deliveries had no stock for one of the items, so it automatically goes through our system to be delivered as soon as we got stock." and another email saying "**** raised order for you as you spoke to her. I've just checked the order and everything was as requested. About them purple gloves must have been picking error from warehouse.", but we were told **** was going to pack the delivery herself?
No one even informed myself or my parent's of the extra delivery at 9am. Anyway, we were expecting my usual delivery that was supposed to of arrived last Thursday to come yesterday evening at 6pm yet it did not turn up. Mum asked them why that was and they said that no one was in when it was delivered. Seems somebody's telling porkies as I was in all day, and all the family was in in the evening. The delivery was definitely not delivered, no one knocked the door and we were all in. Mum told them this and suddenly there story changed to "2 major accidents on M1 therefore driver lost 3 hours. Driver called our depot and advised about it and ETA given 1.30am, our depot advised to return as it being out of social hours." Now, I don't mind if there was an accident because that can't be helped BUT if they had just been honest and rang us to let us know it wouldn't be arriving then there would have been no more problems; however they didn't therefore there is more problems. After a while we were told the delivery that was supposed to come yesterday evening should be coming tonight after 6pm so we shall look forward to seeing what arrives, if anything. They are such a wonderful company.
Anyway, onto a better note, it's my birthday tomorrow!!!!!!!!!! Ahhhhhhhhhhhhhhh I'm so so so excited, I can't wait. I'm off our for lunch with my Grandparent's tomorrow and in the morning I THINK my Dad is bring me breakfast. Wahey. My birthday party is on Saturday too and I can't wait to see everyone's fancy dress. It's going to be fabulous yay.
Last Thursday I was due a delivery off all my medication which comes in 3 massive boxes, between the 3 boxes I should have: white needles, green needles, sterile gloves, antiseptic wipes, epo, 50ml syringes, 20ml syringes, 10ml syringes, cartridges, smart sites, extensison lines, batteries, dressing packs, saline, alcohol solution, dressings, chlorapreps and sometimes some other bits and bobs when I need them. I should have a months supply of meds within the 3 boxes and nearer the end of the month my Mum does a stock check, where she counts up how many of each thing she has left and gives the figures to 'Health Care at Home'.
On Thursday, myself and Dan stayed in all day to wait for my delivery that never turnt up. Now that may not seem a big deal to much of you but it is to me, I could have spent that day enjoying myself and getting out there but I did not as I was expecting a delivery. Of course I don't mind staying in but when it doesn't turn up I do mind and it's a different story. Anyway, my Mum contacted them saying that my delivery of medication had not arrived in which they told us that it had not been put on the van. Oh how wonderful of them, not like I'm terminally ill and need my meds. My Mum reminded them of that too.
The manager of the company rang and said that she would get my meds to me the next day (Friday) before 12, this was decided because my Mum had appointments in the afternoon which she did not want to cancel unless she really needed to. She also said that when the delivery was just about to leave she would ring to let my Mum no so that she had an approximate time of delivery, that's what they called it anyway. My Mum didn't get that call till 6pm at night, my delivery turnt up at 8:30pm.
My Mum went through the box and not everything was there, well only the Epo and a couple of other bits and bobs. Mum emailed them saying that everything was not there and that it had only just turnt up, they said they would send another delivery on Monday after 6pm, again this time was decided so that someone was definitely in and that my Mum had done my meds by then so they wouldn't clash.
On Monday I was supposed to go to the dentist, leaving my home at 5 to 9 but they cancelled due to the Dentist being unwell. at 9:00am approximately a delivery man knocked the door with my meds and I signed for them, not knowing that they weren't supposed to be coming till 6. Mum came home and was fuming at the fact that they had delivered it at 9, luckily for them I was in, but if I was at the dentist what would have happened? My Mum said this to 'Health Care at Home' as well as the fact that everything requested and that wasn't in the previous delivery wasn't there.
My medication has to be made up each night by my Mum/Dad and it HAS to be in a sterile environment; all surfaces wiped down and scrubbed, sterile gloves and needles etc. However, 'Health Care at Home' do not seem to understand that. Mum had requested a box of small gloves, the usual ones which we have had for the past year and a half which are sterile, and they chucked un-sterile medium gloves into the box. UN-STERILE. ARE THESE PEOPLE OK.
What makes this situation worse is that she spoke to a lady at 'Health Care at Home' who said she would personally pack the delivery box so how could anything be wrong or missing? She explained this to them in which they replied saying "Delivery this morning was a back order, meaning one of previous deliveries had no stock for one of the items, so it automatically goes through our system to be delivered as soon as we got stock." and another email saying "**** raised order for you as you spoke to her. I've just checked the order and everything was as requested. About them purple gloves must have been picking error from warehouse.", but we were told **** was going to pack the delivery herself?
No one even informed myself or my parent's of the extra delivery at 9am. Anyway, we were expecting my usual delivery that was supposed to of arrived last Thursday to come yesterday evening at 6pm yet it did not turn up. Mum asked them why that was and they said that no one was in when it was delivered. Seems somebody's telling porkies as I was in all day, and all the family was in in the evening. The delivery was definitely not delivered, no one knocked the door and we were all in. Mum told them this and suddenly there story changed to "2 major accidents on M1 therefore driver lost 3 hours. Driver called our depot and advised about it and ETA given 1.30am, our depot advised to return as it being out of social hours." Now, I don't mind if there was an accident because that can't be helped BUT if they had just been honest and rang us to let us know it wouldn't be arriving then there would have been no more problems; however they didn't therefore there is more problems. After a while we were told the delivery that was supposed to come yesterday evening should be coming tonight after 6pm so we shall look forward to seeing what arrives, if anything. They are such a wonderful company.
Anyway, onto a better note, it's my birthday tomorrow!!!!!!!!!! Ahhhhhhhhhhhhhhh I'm so so so excited, I can't wait. I'm off our for lunch with my Grandparent's tomorrow and in the morning I THINK my Dad is bring me breakfast. Wahey. My birthday party is on Saturday too and I can't wait to see everyone's fancy dress. It's going to be fabulous yay.
1 FLIPPING DAYYYY.
Well 7 hours to be exact.Erika X
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